Shipping policy

We are committed to fast, reliable fulfillment and transparent delivery timelines.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after business hours are processed the next business day

  • During peak periods, processing may extend slightly

Once your order ships, you will receive confirmation and tracking details via email.

2. Shipping Carriers & Methods

We ship using trusted national and international carriers, including:

  • USPS

  • UPS

  • FedEx

  • DHL (for select international shipments)

Shipping method options (Standard, Expedited, etc.) will be displayed at checkout when available.

We reserve the right to select the most efficient carrier for your order.

3. Domestic Shipping (United States)

Estimated delivery times after processing:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days (if available)

Delivery timelines are estimates, not guarantees.

Shipping costs are calculated at checkout unless part of a promotional offer.

4. International Shipping

We offer international shipping to select countries.

Estimated delivery times:

  • Canada: 5–10 business days

  • International (other regions): 7–21 business days

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

We are not responsible for delays caused by customs clearance.

5. Free Shipping Promotions

From time to time, we may offer free shipping promotions.

If applicable:

  • Free shipping applies only to qualifying orders

  • Minimum purchase thresholds must be met before taxes and discounts

  • Promotions may be modified or discontinued at any time

Details will be clearly stated at checkout.

6. Tracking Information

Once shipped, you will receive an email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery date

Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

7. Lost, Delayed, or Damaged Shipments

Delayed Shipments

We are not responsible for carrier delays caused by:

  • Weather

  • Carrier operational issues

  • Incorrect shipping information provided by the customer

Lost Packages

If tracking shows delivered but you did not receive the package:

  • Contact the carrier first

  • Then contact us within 5 days of marked delivery

We may assist with filing a carrier claim, but we do not guarantee replacement for packages marked as delivered.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the damaged product and packaging

  • Include your order number

Approved claims may qualify for replacement or refund at our discretion.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • Customer is responsible for re-shipping costs

  • Original shipping fees are non-refundable

9. Risk of Loss

All products become the customer’s responsibility once transferred to the shipping carrier.